I didn’t get an order confirmation or can’t find my order number — what should I do?Updated a month ago

If you didn’t receive an order confirmation email or can’t find your order number, don’t worry — it’s usually one of these quick-to-fix issues:

Check Your Spam or Promotions Folder

Sometimes order confirmation emails get filtered into spam, junk, or promotional tabs. Try searching for “Oh So Paper” in your inbox to see if it was delivered there.

Double-Check the Email You Used

If you accidentally entered a typo in your email or used a different one at checkout (such as a work email instead of personal), the confirmation would have been sent to that address.

Still Can’t Find It?

If you’ve searched your inbox and still can’t locate your order, please reach out to us. When you contact us, include:

• The full name used on the order

• Your shipping address

• Approximate date of purchase

We’ll use this information to look up your order and confirm everything for you.