Frequently asked questions about order status and issues pertaining to orders.
Where can I check the status of my order?. We know you’re excited to receive your order — and we want to make sure you know exactly what to expect. How to Check Your Order Status. You don’t need to email us to check the status of your order. You can
Physical Products. Personalized items are final sale and cannot be refunded or returned. Because these products are custom made just for you, we are unable to accept returns or offer refunds unless the item is damaged during shipping or an error was
Unfortunately, we can't combine your orders. All orders are on different timelines as they move through the personalization process.
We’re so sorry your order didn’t arrive exactly as expected — we’re here to help. If something is missing, damaged, or appears incorrect, please email us right away with your order number and a description of the issue. For damaged or incorrect items
If you didn’t receive an order confirmation email or can’t find your order number, don’t worry — it’s usually one of these quick-to-fix issues:. Check Your Spam or Promotions Folder. Sometimes order confirmation emails get filtered into spam, junk, o
No! Once your order is submitted, no changes, edits, or cancellations can be made — at any point — for any reason. Our system is automated, and the production process begins immediately after your order is placed. Because of this, we are unable to ma